QuickBooks users sometimes encounter unexpected errors that disrupt their workflow, even when the accounting software appears to be running smoothly. A frequently reported error among users is the QuickBooks update error 15240. This specific error can be quite troublesome when updating QuickBooks desktop or payroll software. This error code can hinder users from accessing the latest features and may arise due to primary reasons such as incorrect internet connection settings or an outdated software version. This error can disrupt workflow and may occur frequently. Several factors contribute to this issue, which we will explore in this blog.

If the solutions provided below seem too challenging or time-consuming to implement, feel free to contact our QB support experts at a toll-free number, 1.855.856.0042, for immediate assistance with the update issues in the application.

Possible Factors and Causes Contributing to Payroll Update Errors

QuickBooks Desktop error 15240 may arise due to the following leading causes and primary scenarios, including QuickBooks error 15241:

• Improperly configured Internet Explorer settings can disrupt the network connection.
• When configured incorrectly, your system's firewall settings can disrupt your network connection.

Solutions Steps to Fix  Payroll Update Errors

Resolving error 15240 promptly is essential to ensuring successful downloads of QB Desktop and Payroll updates. Below are the solutions you need to follow carefully to fix this issue.

Solution 1: Adjust the Internet Explorer settings correctly

QuickBooks utilizes Internet Explorer to access network connections for online and offline processes within the program. Incorrectly configured settings in Internet Explorer can hinder these operations, such as downloading updates.

• To access the Windows Start menu, click the Windows icon. 
• In the search field, type Internet Options and press Enter.
• This will cause the Internet Properties window to open. 
• Navigate to the Advance tab and choose TLS 1.2 and TLS 1.3 under settings.
• After making these selections, click Apply to save the changes, then click OK.

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Solution 2: Set Up the Firewall Configuration

The improperly configured Windows firewall may block access to specific QB programs or files, disrupting their operations. To resolve this, you can create rules in the firewall to allow QuickBooks file access. Follow these steps:

• Open the Windows Start menu.
• Type Windows Firewall into the search field and press Enter.
• Choose Inbound Rules from the Advanced Settings.
• Click on New Rule as an Action.
• Click Next after selecting Program as the rule type.
• Specify the location of the QuickBooks program in the ‘This Program path’ field and click Next.
• Select the QuickBooks executable file from the list and click Next.
• Choose Allow the Connection and click Next.
• Ensure all profiles are checked in the prompted window and click Next
• Name the new inbound rule as QBFirewallException(name.exe).
• Repeat these steps to create an outbound rule for QuickBooks.

QuickBooks update error 15240 can be resolved by following the steps outlined above. If you find these solutions insufficient to fix the update issues, contact our QB technicians at a toll-free number, 1.855.856.0042. Our experts are available to provide comprehensive guidance and assistance to ensure the error is resolved promptly and effectively.

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